FLASHLINE

Support

Answers to the questions we get most, and a direct line if yours is not here.

Common questions

My design does not look like what I described

Two things move the result the most: the style you pick and how concrete your wording is. "A wolf" gives the drawing tool very little to work with. "A wolf head in profile, geometric, sharp angles, no shading" gives it a lot. Tap Draw another to try a different wording without starting over.

The design sits oddly on my photo

Placement works best on a photo taken in even light where the skin fills most of the frame. Use the ink density slider to soften the design so it reads like healed ink rather than a sticker.

Where are my designs stored?

On your phone, in the app's own database. They are not uploaded to any server and they are not in your photo library unless you saved them there yourself. Deleting the app deletes them.

Do my photos get uploaded?

No. Placing a design on your photo happens entirely on your device. Only the text you write and the style you choose are sent out, so a design can be drawn.

I subscribed but the app still shows Free

Open Settings and tap Restore purchases. If it still shows Free, make sure you are signed in with the same Apple Account you used to buy.

How do I cancel?

Subscriptions are managed by Apple, not by us. On your iPhone open Settings → your name → Subscriptions, choose Flashline and cancel there. Cancel at least 24 hours before the period ends to avoid the next charge.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.

Delete my data

Flashline holds no account and no server-side profile, so there is nothing for us to delete. To clear everything on your device, open Settings → Delete all designs, or delete the app.

Write to us

Email support@keremkarayagiz.com.tr or use this form. Replies go out within two business days.