Footing

Support

Answers to common questions, and how to reach us.

Need help? Write to support@keremkarayagiz.com.tr. Include your iOS version and what you were doing when the problem happened — it makes a fix much faster. We reply within two business days.

Frequently asked

Does Footing calculate my taxes?

No, and that is deliberate. Footing keeps a dated, categorized record of what you spent and stores the receipts alongside it. What qualifies, how it affects your basis, and what you report are decisions for you and your tax professional. The app gives your preparer clean input, not conclusions.

What is the difference between an improvement and a repair?

Broadly, an improvement adds value, prolongs the useful life of the home, or adapts it to new uses, while a repair keeps the home in ordinary operating condition. Replacing an entire roof is generally treated differently from patching a few shingles. The Reference tab in the app gives more examples drawn from public IRS material, and IRS Publication 523 is the source to read. Your preparer makes the final call.

Where is my data stored? Can you see it?

On your device and in your own iCloud account. We hold no copy and have no way to read it. See the Privacy Policy.

I got a new iPhone. Will my record come with me?

Yes, if iCloud is enabled for Footing on both devices and you are signed into the same Apple Account. Open iOS Settings, tap your name, then iCloud, and make sure Footing is switched on. Give the new device a few minutes on Wi-Fi to finish syncing.

The receipt scanner read the wrong amount.

Automated reading can misjudge faded print, unusual layouts and handwritten totals. That is why the app fills the fields and asks you to confirm rather than saving directly. Correct the value in the form before tapping Save. Every field can also be typed in manually.

How do I restore my purchase on a new device?

Open Settings → Restore purchases in the app while signed into the same Apple Account used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. Open the iOS Settings app, tap your name, then Subscriptions, and select Footing. You can also use this direct link. Cancelling stops future renewals; access continues until the end of the period you already paid for.

How do I get a refund?

Refunds for App Store purchases are issued by Apple. Request one at reportaproblem.apple.com. We are not able to process refunds directly.

How do I delete everything?

In the app, open Settings → Delete all data. This permanently erases every property, improvement and receipt from your device and from your iCloud private database. It cannot be undone.

Can I track more than one property?

Yes. Footing Pro supports multiple properties, so a primary residence and rentals can be kept side by side, each with its own running total and its own summary.

How long should I keep these records?

General guidance is to keep improvement records for as long as you own the home and for several years after you file the return for the year you sell. Confirm the right retention period for your situation with your tax professional.

Contact

Email: support@keremkarayagiz.com.tr