Support
Last updated: 29 July 2026
Write to us at support@keremkarayagiz.com.tr. We usually reply within two working days.
Frequently asked questions
A correct answer was rejected. What now?
At the end of the round, tap the result and choose “Report judgment”. We review every report and correct the underlying data; afterwards the same term is judged correctly for everyone. That is exactly what the function is for, and reports are the fastest way to make the app better.
How is it decided whether a term counts?
In three stages: most terms are in a list directly on your device and are recognised immediately. If a term is not there, the app asks our server. If the server does not know it either, a language model decides – and the result is stored permanently. This makes the app faster and more accurate with every round.
Why do I need an internet connection?
Because no dictionary in the world contains every city, river, profession, actor and band. That is exactly where many Stadt Land Fluss apps fail: they do not know a term and therefore mark it wrong. In that case we would rather ask than cost you points.
Are my entries stored?
Only the checked term and the category, for example “Quito” and “city”, together with the result. No device identifier, no names, no link to you whatsoever. Scores, player names and statistics stay exclusively on your device. Details are in the privacy policy.
Can I play against friends?
In the current version you play against computer opponents with adjustable strength. A mode for multiple people is planned. We wanted to get the judging right first – a multiplayer mode with incorrect judgments would only mean twice the frustration.
Which categories are available?
Besides the classics city, country, river, animal, plant and profession there are further categories which you can freely combine before the round. You decide which categories are active.
Is this a subscription?
No. The full version is a one-time purchase. No recurring payments, no automatic renewal, no advertising.
I purchased, but the full version is not active.
Open “Settings → Full version” and tap “Restore purchases”. Make sure you are signed in with the same Apple Account you used to buy. If it still does not work, write to us; the Apple receipt helps us investigate.
How do I delete my data?
Under “Settings → Reset data” you can delete statistics and saved rounds. Removing the app also deletes the local data. No further copies of your game data exist.
I want to report a bug.
Very welcome. Helpful details: iOS version, device model, app version (shown under “Settings → About”), what you did and what happened. For judging questions, a screenshot of the round is most useful.