Answers to the questions we get most, and a direct line if yours is not here.
Two things matter most: the photo and the choice. Use a clear, front-facing selfie in even light, with your hairline visible and nothing covering your face. Then pick one cut and one color at a time — the more specific the change, the cleaner the result. Tap Try another to preview a different look without starting over.
On your phone, in the app's own storage. They are not in your photo library unless you saved them there yourself. Deleting the app deletes them.
To render a new look on your face, your photo is sent securely to our server and passed to the AI model that generates the result. It is used only to create your preview and is not stored after the result is returned, not used to train models, and never shared or sold. Full detail is in the Privacy Policy.
Open Settings and tap Restore purchases. If it still shows Free, make sure you are signed in with the same Apple Account you used to buy.
Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions, choose Crease and cancel there. Cancel at least 24 hours before the period ends to avoid the next charge.
Refunds are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves.
Crease holds no account and keeps no copy of your photos on the server. To clear everything on your device, open Settings → Delete all looks, or delete the app.
Email support@keremkarayagiz.com.tr or use this form. Replies go out within two business days.