Support

Write to support@keremkarayagiz.com.tr or use the form below. You will get an answer within two business days. Tell us your device model and iOS version — it saves a round trip.

The scan button says my device can't scan

Scanning needs the LiDAR sensor. It is present on iPhone 12 Pro, 13 Pro, 14 Pro, 15 Pro, 16 Pro and later Pro and Pro Max models, and on iPad Pro models from 2020 onwards. Standard and Plus iPhones do not have it. You can still create rooms and inventories by hand and produce a full quote.

The scan missed a wall or a wardrobe

Walk the room slowly, keep about two metres from the wall you are capturing, and give the sensor a full pass along every wall including corners. Dark rooms, glass and mirrors are the usual causes of a gap. Anything missed can be added on the room screen in a few seconds.

The volume looks too high

Detected furniture is measured as a bounding box, so an L-shaped sofa reads slightly larger than it packs. Fixtures such as toilets, sinks and stairs are detected but switched off by default. Check the item list and switch off anything that is staying in the house.

How do I put my logo on the quote?

Settings → Your company → Logo. The logo prints at the top of every exported PDF for Cubero Pro users.

How do I change my prices?

Settings → Rate card. Price per cubic metre, minimum charge, per-kilometre rate, stair carry, packing and tax are applied to every new quote.

I bought Pro on another device

Settings → Restore purchases, signed in with the same Apple Account.

How do I cancel a subscription?

Open the Settings app on your device, tap your name, then Subscriptions, then Cubero. Cancellation goes through Apple; deleting the app does not stop billing.

Can I get my data out?

Every quote exports as a PDF that includes the full room-by-room inventory. There is no cloud copy — if you replace your device, restore from a backup to keep your jobs.