Support
Last updated: 29 July 2026
Write to us at support@keremkarayagiz.com.tr. We usually reply within two working days.
Frequently asked questions
Do I need an internet connection?
No. Kreuzbube runs entirely offline. You play against two on-device computer opponents, with no waiting and no searching for other players. A connection is only needed for the one-time full version purchase and for updates.
Do the computer opponents see my cards?
No. The computer opponents play using only the information a human player in that seat would have: their own cards, the bidding and the tricks already played. No “glass cards” are used and the deal is genuinely random and unmanipulated.
Which rules are used?
The basis is the International Skat Order: suit games, Grand and Null with Hand, Schneider, Schwarz and Ouvert, bidding according to the official bid values and scoring via the score sheet. Optional rules such as Ramsch can be enabled in the settings.
I bought the full version but it is not active.
Open “Settings → Full version” in the app and tap “Restore purchases”. Make sure you are signed in with the same Apple Account you used to buy. If it still does not work, write to us; the Apple receipt helps us investigate.
Is this a subscription?
No. The full version is a one-time purchase. There are no recurring payments, no automatic renewal and no advertising.
Are my statistics synced between devices?
Yes, provided iCloud is enabled for Kreuzbube in your device settings. The data then resides in your private iCloud database; the developer has no access to it. Without iCloud, all data stays on the individual device only.
How do I delete my data?
In the app under “Settings → Reset data” you can delete statistics and game states. Removing the app also deletes the local data. Data stored in iCloud can be removed via your device settings.
I want to report a bug.
Very welcome. Helpful details: iOS version, device model, app version (shown under “Settings → About”), what you did and what happened. For rules questions, a screenshot of the score sheet or the trick is most useful.
I found a rules error.
We take rules errors seriously and check them against the International Skat Order. Please send us the deal, the bidding sequence and the declared game so the situation can be reproduced.